Quick answer
Marie Albert Furniture is a home goods store located at 2640, Anguilla, operating with a concerning Google rating of 2.9 stars based on just 8 customer reviews. The business appears to be owned by Thomas Romano, who is frequently mentioned in negative reviews regarding poor service and unfulfilled promises. The store specializes in furniture products, including both indoor and outdoor items such as chairs and teak outdoor furniture, though the quality of these products has been heavily criticized by multiple customers. The establishment has garnered significant negative attention for what appears to be systemic issues with customer service, product quality, and fulfillment of orders, with several customers reporting complete failures in delivery and refund processes. The business has received consistently poor reviews across multiple aspects of its operations. Customers have reported extremely long delivery times with one customer noting an order placed in May with promised July delivery still not fulfilled by October 24. The owner, Thomas Romano, has been specifically called out for unprofessional conduct, with one customer stating he is "all about bad business" and another referring to him as "a sca" in what appears to be a truncated "scam." Additionally, the store employs staff members like Claudette who have been criticized for not standing behind the company's products, particularly in cases of defective or damaged items that customers expected to be warrantied or replaced. Marie Albert Furniture's reputation has been severely damaged by multiple accounts of unmet expectations and broken promises. The business model appears to involve taking significant deposits or full payments for furniture without fulfilling orders in a timely manner, if at all. One customer reports being owed $15,000 with no resolution in sight, while others describe products arriving broken or with quality issues that the business refuses to address. The combination of poor quality merchandise, unresponsive management, and apparent disregard for customer satisfaction has resulted in what appears to be a business that UK travellers and residents should approach with extreme caution, if at all. GUEST EXPERIENCE: Customer experiences at Marie Albert Furniture have been uniformly negative across multiple review platforms, with consistent complaints regarding service quality, product reliability, and fulfillment reliability. Guests report encountering what they describe as rude and uncooperative staff, with specific mentions of an employee named Claudette who allegedly refused to stand behind defective products. One customer detailed an experience with outdoor furniture that developed significant cracking, which the business dismissed as "characteristics of teak outdoor furniture" rather than acknowledging what the customer perceived as a manufacturing defect or warranty issue. This apparent disregard for customer concerns appears to be a recurring theme in the business's operations. The fulfillment process at Marie Albert Furniture has been particularly problematic, with multiple customers reporting significant delays in delivery that extend for months beyond promised dates. One customer shared a particularly troubling experience where furniture ordered in May was promised for July delivery but still hadn't arrived by October 24, with the customer's request for a $15,000 refund being completely ignored. This pattern of taking payment without delivering goods or providing refunds has led several customers to express extreme frustration, with one explicitly warning others not to trust the company or its owner, Thomas Romano. The combination of poor quality products, unresponsive management, and apparent disregard for customer satisfaction has created what appears to be a consistently negative experience for anyone who chooses to do business with this establishment.
In their own words
“If I could select a negative "star" I most definitely would! My experience with Claudette has been one of the most unsatisfying furniture experiences I've had. Not only was the outdoor furniture we purchased poorly made, Claudette did not stand behind her company's product and ultimately said that the significant cracking you see in the attached photos was "characteristics of teak outdoor furniture". These photos were taken only 1 month after receiving the furniture. After going back & forth for many weeks, Claudette relented, and said that the furniture would be replaced with the new shipment the following spring. However, after waiting more than a year to get the replacement furniture, Claudette then appeared to be "playing games with us" as she repeatedly ignored my numerous phone calls. Because we no longer had the energy to play this game with Claudette, and summer was quickly approaching, we decided to purchase new outdoor furniture from a local vendor. Our experience with the local vendor was so superior to what we encountered with Claudette, and Marie Albert Furniture, that we felt completely & utterly bamboozled by her. Please don't be fooled by what you see in the showroom, as it is NOT what you'll ultimately receive. If you are considering purchasing outdoor furniture from Marie Albert, I have a full set of poorly made living/dining room furniture that I will gladly give away.”
“I bought one of the Marie Albert Chairs from Pc Richard & son. One of the chairs I purchased came out of the box broken and unable to be put together. I called PC Richard & Son customer service and they said that I should call the manufacturer, Marie Albert. When I call Marie Albert, a man named Tom Romano says that I could drop it off in store to be easily fixed and returned within a week. After a week, I call the store, leave messages multiple times and they do not get back to me for a month. Finally I go in store a second time, which is an hour and a half distance away, to ask about the chair. The same man promises that he will deliver the chair to me by June 28th. Still no chair. When I called back today, Tom Romano was highly uncooperative and said that “your acting this was is not going to get you your chair any sooner.” He also mentioned that I didn’t buy the chair in store so there’s not much he can do. Needless to say, their products are ABSOLUTE trash and the people that work there match the merchandise. Scammy and fraud vibes from this place.”
“If there was an opportunity for negative stars I would give it. Terrible. Ordered my furniture in May with a promise it would be delivered in July. It is October 24 and i still have not received. I asked for a refund- $15,000- but I am ignored. The owner Thomas Romano is all about bad business. I have no idea when I will see my money or furniture. DO NOT TRUST THIS COMPANY OR THIS MAN- HE IS A SCAMMER.”
Location
2640, Anguilla
Good to know
What type of business is Marie Albert Furniture?+
Marie Albert Furniture is listed as a home goods store in Anguilla.
Where is Marie Albert Furniture located?+
Marie Albert Furniture is located at 2640, Anguilla.
What is the guest rating of Marie Albert Furniture?+
Marie Albert Furniture has a rating of 2.9/5 from 8 Google reviews.
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