Malliouhana

“Overall the Malliouhana is a very nice resort located on a beautiful beach, but there is some room for improvement with respect to service. |The good: |- The beach is absolutely stunning and very peaceful; go to Turtle bay beach for even more privacy and seclusion. |- The pools are beautiful and quiet; the cabanas are available first-come first-serve and we never had a problem getting one (or you could reserve one with a fee). The service at the pools was always excellent |- The rooms are large and very nice; the daily maid and nightly turn-down service were excellent. It was really nice coming back to the little wellness treats each evening (my favorite was the sugar scrub) |- Taco Tuesday was wonderful - the tacos were delicious and you get a free margarita with the purchase of 2|- Complimentary coffee & tea every morning was lovely||Room for improvement: |- Our room wasn't ready until 3:45 even though the resort was very quiet / not at capacity. Kim was very nice about the situation and comped our lunch and some drinks which we really appreciated, but on a long travel day we were very eager to get into our room and freshen up/change|- The service at bar soleil was very slow and not very pleasant. One night we stopped by just for dessert and waited 45 minutes for ice cream. The server seemed annoyed that we were there. |- You get complimentary bottled water in the room and at the pools, but you have to pay for even flat water at the restaurants. You should at least be provided the same free water in the restaurants that you get in the room/pools. |- The portion sizes at the restaurants are very small - my husband ordered the coconut sundae at bar soleil, $14 USD plus tax plus service charge, and it would have been considered tiny even as a kids portion (picture attached) |- They did a nice job at celeste bringing my husband a dessert/singing to him on his birthday, however I was hoping there might have been something else they could have done at the resort to make his birthday feel special (I let the staff know that he was celebrating a very special milestone) |- The rum & chocolate tasting was advertised as complimentary to all guests (no seating limitations). We arrived 10 minutes after it had started (we didn't know we had to be there right on time vs. drop-in) and were turned away being told there wasn't room even though there were not many people there and could have easily been accommodated. |- Not the resorts fault, but we were awoken every morning at 5:30 am by a very loud rooster right outside our room”

“If you are deciding between Malliouhana and another resort, please choose the other resort and DO NOT STAY HERE. I should still be at this resort right now had I not injured my back trying to climb over a 2ft tall sand ledge to my beach chair. After said injury, I was seen by the island doctor who made a very inappropriate comment about my "very athletic body" which made me very uncomfortable. After complaining to management about the conditions on the beach, I was told it is due to natural erosion (which I knew) but the resort does not have the resources to level the sand to make it safe for guests. A 5-star resort that charges upwards of $800 a night cannot push the sand down a few inches? ||My claims were also dismissed by the General Manager since "no one else had complained" and the "resort was always fully booked." I found his comments to be completely insensitive. Sadly, I checked out 1.5 days after arriving and flew back to the US in excruciating pain for medical treatment for a herniated disc and sciatica. While the resort is beautiful and the rooms are very large (albeit a bit dated), if you want smooth, SAFE beach access, or have any mobility issues at all, please stay at the Four Seasons, Cap Juluca or Aurora. Don't be fooled by the website photos and save your spine and your money!”

“My family and I recently returned from a stay at Malliouhana, and it was truly an exceptional experience. What sets this property apart is the incredible staff and the consistently outstanding level of service. Every member of the team - from the breakfast staff and pool attendants to housekeeping and the concierge - was warm, attentive, and genuinely committed to making our stay as enjoyable as possible. The service was seamless from beginning to end, and everyone went out of their way to help. When my wife needed a medication a staff member offered to go to the pharmacy and personally picked up the medication she needed. That level of care and thoughtfulness is rare and speaks volumes about the people who work there. The location is also one of the best on the island. We loved being able to walk to the restaurants on the beach, while many of Anguilla's other outstanding restaurants were just a short drive away. Malliouhana is a beautiful property, but it is the people who truly make it special. Their genuine hospitality made our vacation memorable, and we look forward to returning.”

“We absolutely loved our 5 nights at Malli! Our room was absolutely amazing, 2 bedroom suite! The hotel staff was friendly, helpful and very welcoming! Special recognition to Correll at the front desk, she welcomed us on our arrival and consistently was warm, helpful and friendly to our family. Our breakfast at Celeste each morning was the perfect start to our day. We loved renting a Moke for the day and exploring Shoal Bay (a must). Our massages at the spa were amazing. We loved our beach days and pools days at Malli! Everything exceeded our expectations. The views of the sunsets are perfect from bar balcony and our last evening dinner and sunset were the perfect conclusion to an amazing family vacation. Thank you for being our home away from home Malli!”